and Choose Classic Car Service as Their Preferred Provider
Keeping patients on time for care is one of the biggest challenges for healthcare facilities in New York City. Missed appointments affect outcomes, disrupt clinical schedules, and lower patient satisfaction.
At Classic Ryde, we help medical professionals simplify this process by partnering with Medical Answering Services (MAS) — New York State’s official coordinator for Medicaid-covered transportation. Through MAS, facilities can easily schedule safe, reliable rides for their patients — and select Classic Car Service (Classic Ryde) as their preferred provider.
1.Why Facilities Should Schedule Transportation for Their Patients?
When facilities take the initiative to schedule rides, patients experience fewer missed or late appointments and greater peace of mind. Coordinators maintain visibility over pickup times, vehicle status, and arrival confirmation — critical for dialysis sessions, wound-care visits, physical therapy, and other recurring care.
Rather than leaving patients to navigate booking on their own, facilities can streamline continuity of care by working directly with MAS to arrange transportation in advance.
2. Understanding Medical Answering Services (MAS)
Medical Answering Services (MAS) manages all Medicaid-covered transportation across New York State. MAS connects eligible patients with approved NEMT providers such as Classic Car Service.
By coordinating through MAS, facilities ensure that rides meet all state compliance, billing, and eligibility standards — while patients benefit from on-time pickups and professional drivers trained for medical transport.
3. The Benefits of Scheduling Through MAS
Partnering with MAS offers major advantages to both facilities and patients:
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Simplified Coordination: All bookings, changes, and cancellations are handled within one platform or call center.
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Coverage Verification: MAS confirms patient Medicaid eligibility and ride approval.
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Reduced No-Shows: Patients receive confirmation calls and reminders, minimizing missed appointments.
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Compliance and Reporting: Documentation through MAS meets DOH standards for NEMT compliance.
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Preferred Provider Option: You can request Classic Car Service (Classic Ryde) each time you schedule a ride.
4. What the MAS 2015 Form Is, Where to Find It, and How to Submit It
The 2015 Form, officially known as the Practitioner’s Transportation Request (Form 2015), is the document that authorizes Medicaid-covered medical transportation for patients who need regular rides to treatment.
What It Does
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Confirms the patient’s medical need for transportation (for example, dialysis, wound care, or physical therapy).
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Allows Medical Answering Services (MAS) to approve recurring rides for a specified period — often 30, 60, or 90 days.
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Ensures all transportation is compliant with New York State Department of Health (DOH) requirements.
Where to Find It
Facilities can download the 2015 Form directly from the MAS website:
👉 https://www.medanswering.com/forms/
Look for the “2015 Practitioner’s Transportation Request Form” under the Forms and References section. It’s available as a fillable PDF.
How to Submit It
Once the form is completed and signed by the patient’s physician or authorized facility staff, it can be submitted to MAS via:
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Fax – Use the regional fax number listed for Downstate NY on the MAS website.
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Upload via MAS Portal – Facilities with portal access can upload the signed 2015 Form directly for faster approval.
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Email or Mail – Follow instructions under Transportation Request Submission on the MAS site.
Keep a copy on file and renew it before expiration to avoid service interruptions. Once MAS approves the request, the patient or facility can schedule rides and select Classic Car Service (Classic Ryde) as the preferred provider for all future trips.
5. How to Make Classic Car Service (Classic Ryde) Your Preferred Provider
When scheduling rides through MAS — by phone or via the online portal — simply request “Classic Car Service” as the preferred provider.
Step-by-step:
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Call MAS at 1-844-666-6270 or log in to the MAS portal.
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Provide the patient’s Medicaid ID, appointment information, and any mobility requirements.
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Under “Preferred Provider,” enter Classic Car Service (Classic Ryde).
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Confirm whether the trip is recurring or one-time.
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Once approved, our team coordinates directly with the patient to ensure on-time pickup.
At Classic Ryde, we maintain a 94 % on-time rate and answer calls promptly — so you and your patients never wait on hold when you need assistance.
6. Types of Facilities That Benefit Most
Any clinic that relies on recurring outpatient visits can benefit from coordinating rides through MAS and Classic Ryde:
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Dialysis Centers (Davita, Fresenius, Rogosin)
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Adult Day Care Programs and Senior Centers
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Physical Therapy and Rehabilitation Clinics
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Wound Care, Vein, and Vascular Treatment Centers
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Cardiology, Diagnostics, and Outpatient Testing Facilities
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Oncology and Radiation Treatment Centers
Each facility gains predictable scheduling, fewer missed appointments, and a smoother patient experience.
7. Frequently Asked Questions
Q1: What is MAS and how does it work?
MAS is New York State’s transportation management organization for Medicaid. It reviews eligibility, approves trips, and assigns qualified NEMT providers like Classic Car Service.
Q2: What is a 2015 Form and who fills it out?
The 2015 Form is a Practitioner’s Transportation Request that certifies a patient’s need for medical transportation. It is completed and signed by the patient’s doctor or facility staff member.
Q3: Can facilities book rides on behalf of patients?
Yes. Facilities can call MAS directly or use the MAS portal to book appointments for patients and request Classic Car Service as their provider.
Q4: Why should we request Classic Car Service through MAS?
We combine professionalism, 24/7 availability, bilingual support, and a 94 % on-time rate so patients arrive on schedule and staff spend less time managing rides.
Q5: What if our patient is not covered by Medicaid?
Classic Ryde also provides private-pay options for non-Medicaid patients who need safe and reliable medical transportation.
8. A Better Way to Get Patients to Care
Partnering with MAS and requesting Classic Car Service (Classic Ryde) as your preferred provider is the simplest way to ensure your patients arrive safely and on time for their appointments.
When booking with MAS — by phone at 1-844-666-6270 or via the online portal — select Classic Car Service as your transportation provider.
Together, we can help your facility improve patient outcomes, reduce no-shows, and keep New York moving toward better care.