Step-by-Step Guide for Patients and Caregivers
If you or someone you care for has Medicaid in New York, you may qualify for free Non-Emergency Medical Transportation (NEMT) to help you get to your doctor’s appointments safely and on time.
Every day, thousands of patients in New York City rely on Medicaid transportation to reach dialysis centers, therapy sessions, or specialist visits. However, many still find the process of booking rides through Medical Answering Services (MAS) confusing.
This guide will walk you through everything you need to know about scheduling Medicaid transportation in NYC, including checking eligibility, completing the MAS 2015 Form, and choosing Classic Car Service (Classic Ryde) as your preferred transportation provider.
1. What Is Medicaid Transportation (NEMT)?
Non-Emergency Medical Transportation (NEMT) is a covered benefit under New York State Medicaid that ensures patients can travel to and from healthcare appointments when they don’t have access to reliable transportation.
You may qualify for Medicaid-covered transportation if you:
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Don’t have access to a safe or reliable vehicle.
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Need frequent trips for dialysis, physical therapy, or medical treatments.
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Have limited mobility or require transportation assistance.
If you’re a Medicaid recipient in New York State, you can schedule your NEMT rides at no cost through MAS (Medical Answering Services).
2. What Is MAS (Medical Answering Services)?
Medical Answering Services (MAS) coordinates all Medicaid transportation requests in New York State. MAS verifies eligibility, approves trips, and assigns authorized transportation providers like Classic Car Service (Classic Ryde).
Downstate/NYC Contact Number: 1-844-666-6270
Website: www.medanswering.com
3. How to Schedule a Medicaid Transportation Ride in NYC
Follow these simple steps to schedule your ride through MAS:
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Call MAS at 1-844-666-6270.
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Provide your Medicaid ID, pickup/drop-off address, and appointment details.
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Request Classic Car Service (Classic Ryde) as your preferred provider.
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Confirm recurring rides if you travel frequently for dialysis or therapy.
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Save your trip approval number.
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Classic Ryde will contact you to confirm your ride once assigned.
4. Understanding the MAS 2015 Form (Practitioner’s Transportation Request)
The MAS 2015 Form authorizes recurring medical rides based on your provider’s assessment of medical necessity.
📄 Download the form here: MAS Forms
You can submit the form by fax, upload it to the MAS portal, or send it via email or mail. Keep a copy for your records and renew before it expires to avoid disruptions in transportation.
5. Tips for a Smooth Medicaid Ride Experience
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Schedule your ride at least 3 business days in advance.
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Be ready 15–20 minutes before pickup.
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Notify MAS if you need a round-trip.
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Keep your confirmation number handy.
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For assistance, call Classic Ryde anytime at 718-777-7800 (24/7).
6. Why Choose Classic Ryde as Your Medicaid Transportation Provider
When booking through MAS, you can request your preferred provider — and choosing Classic Car Service (Classic Ryde) means choosing reliability, comfort, and care.
With years of experience in Non-Emergency Medical Transportation across NYC, Classic Ryde offers:
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94% On-Time Rate
24/7 Bilingual Dispatch Support
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TLC-Licensed, Trained Drivers
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Fast Response & Dedicated Customer Service
Serving all five boroughs — Queens, Brooklyn, Bronx, Manhattan, and Staten Island — Classic Ryde ensures every patient reaches their appointment safely and on time.
7. Frequently Asked Questions (FAQs)
Q1: Who is eligible for Medicaid transportation in New York?
Any Medicaid enrollee who has difficulty reaching medical appointments due to lack of transportation or medical limitations.
Q2: What is MAS and why do I need to book through them?
MAS coordinates all Medicaid-funded rides to ensure proper authorization and provider assignment.
Q3: Can I choose my own transportation provider?
Yes. You can request Classic Car Service (Classic Ryde) when booking through MAS.
Q4: How far in advance should I book my ride?
Schedule at least 3 business days in advance whenever possible.
Q5: Does Classic Ryde also offer private-pay transportation?
Yes, Classic Ryde provides private medical and non-medical rides across NYC.
8. Final Takeaway — Reliable Transportation for Better Care
Access to care shouldn’t depend on transportation. With Classic Ryde, Medicaid patients and caregivers in New York City can count on safe, punctual, and professional rides every time.
When calling MAS or booking through their online portal, simply request Classic Car Service (Classic Ryde) as your transportation provider.
📞 For assistance: 718-777-7800 (Available 24/7)